Terms & Conditions

Customer Care

via Call: (042)35121258

via e-mail: asp@askarishoes.com.pk 

Open Days: Monday – Saturday

Open Hours: 09:00 AM – 05:00 PM

Response Time: 24 – 48 Working Hours 

EXCHANGE & RETURN POLICY

• Our top priority is ensuring your satisfaction with any product you've purchased from us. However, if for any reason you're not satisfied, this is what you can do:
• Contact our customer service team via the helpline/email within 48 hours of your purchase for an exchange.
• Please note that all sales are final and no refunds will be given.
• No returns, refunds, or exchanges will be accepted for items purchased during sale or promotion events.
• You may exchange the size of the item at a nearby company outlet, provided you have the original invoice and the item is in its original condition, with all tags attached, unworn, and unaltered.
• The store manager reserves the right to refuse an exchange if the conditions mentioned above are not met.
• The company's decision is final in all cases. 

DEFECT CLAIMS

ASP products are meticulously crafted and undergo strict quality control. If you discover a manufacturing defect in the goods you've purchased, please contact our Customer Service team through the helpline at (042)35121258 or via email at asp@askarishoes.com.pk within 48 hours of your purchase. 

DELIVERY INFORMATION

• Availability and payment confirmation are necessary for all deliveries.
• A delivery fee will be charged for orders as per product.
• The company aims to deliver your purchased goods within 2-4 business days after receiving your order.
• Deliveries will be made during regular business hours (9am-5pm) from Monday to Saturday, excluding public holidays, within Pakistan to the specified address.
• Please note that some goods may not be delivered within the specified time frame due to stock shortages.
• The company can either deliver your order to the address provided during the order process or to an alternative address (e.g., workplace, university, friend/family address) at an additional charge. The alternative address must be in Pakistan.
• A signature will be required upon delivery of the goods. Receiving a signature at the delivery address serves as proof of delivery. A signature or attestation may be obtained from any person at the delivery address.
• If no one is present at the delivery address, the courier may attempt delivery with a neighbor who will be asked to sign on your behalf. If the neighbor refuses, the goods will be returned to the company as undelivered and a fee will be charged for the next delivery attempt. 

GENERAL TERMS

• You may make payment using any of the options listed on our website.
• All prices are listed in PKR (Pakistan Rupees) and include relevant sales taxes.
• The availability of goods is a factor in the acceptance of your purchase offer. Confirmation of an order through the website or email is not a guarantee of delivery. The company will notify you if it is unable to fulfill your order and a full refund in PKR will be provided. 

CANCELLATION RIGHTS

The company reserves the right to cancel this agreement at any time without prior notice to the customer, at its sole discretion. 

PAYMENT OPTIONS

• Cash on Delivery (COD)
• Payments will only be accepted in cash and PKR at the designated delivery address. Cheques and demand drafts are not accepted by the courier.
• Online payments through credit/debit cards are also accepted.

PRIVACY PROTECTION

At our company, protecting your privacy and the security of your personal information is of utmost importance to us. We are dedicated to safeguarding any data that you provide to us while processing your order. Our Privacy Policy, which is incorporated into these Terms and Conditions, outlines our commitment to maintaining the confidentiality of your information. 

COMPLAINT RESOLUTION

The company has established a system for addressing complaints and resolving disputes. If you have any concerns, please reach out to us through the contact information provided in these Terms and Conditions.

It is important that you provide us with a full and accurate description of your complaint, including the details of your order as listed in the Confirmation email. If you do not hear back from us within 5 working days, please follow up with us. In some rare cases, emails may get filtered into our spam folder or not reach us due to technical difficulties, for which the company cannot be held responsible.

LIMITED LIABILITY

It is important to note that this clause restricts the extent to which the company is liable to you for any loss you may incur in connection with the goods.

• The maximum liability of the Company towards you in connection to any claim made by you related to the goods, shall be limited to the value of the goods supplied or to be supplied.
• The Company disallows all liabilities for the negligence of its employees or subcontractors to the fullest extent permitted by applicable law.
• The Company's website may contain links to other internet sites from time to time. The Company has no control over the content of such sites and shall not be held liable for your use of such sites.
• Any conditions, terms, representations, and warranties relating to the goods which are not explicitly stated in this agreement are excluded to the fullest extent permitted by law.
• Every provision in this clause that excludes or limits liability shall be considered and enforced separately, even if for any reason, any of these provisions are deemed inapplicable or unenforceable in any circumstances. These provisions shall remain in force even after the expiration or termination of this agreement.

INDEMNITY

This clause requires you to take responsibility for any losses or damages suffered by the company as a result of your actions or failure to comply with the terms of the agreement. You agree to indemnify the company by compensating them for any costs, liabilities, or claims they may face, including legal fees. This means that you agree to cover any expenses incurred by the company if they have to take legal action against you or if they suffer any losses as a result of your actions or inactions.

WEBSITE CONTENT

The contents of the Company's website have been compiled with reasonable care and caution, but no warranty, either express or implied, is made regarding the nature or accuracy of the materials presented. The Company cannot accept responsibility for any errors or inaccuracies that may be present, and reliance on the information contained within the website is done so at the user's own risk. The Confirmation Form provides the final and conclusive details regarding the charges and description of the Service. Despite best efforts to maintain accuracy, prices and information on the website may change periodically and there may be instances where errors occur. The Company will make a diligent effort to promptly correct any such errors that are brought to its attention. 

AGREEMENT BETWEEN US

• The terms and conditions outlined in this document, along with the Order Form, Confirmation Form, Privacy Policy, and Terms of Use available on our website, make up the complete agreement between you and the Company regarding the supply of goods (referred to as "the Agreement"). This Agreement replaces all prior agreements, understandings, or proposals, both written and verbal, between the Company and you, and all prior dealings or industry practices. Any oral explanations or information provided by any party, including our customer service team, shall not change the interpretation of these terms and conditions. In accepting these terms and conditions, you acknowledge that you have not relied on any representations other than those specifically included in this document.
• The content on our website is not intended, nor should it be interpreted, as a legally binding offer from the Company to purchase the goods. The Company reserves the right to accept or reject any offer to purchase at its discretion.
• The Agreement is only considered finalized when the Company accepts your order by sending you a confirmation email. The date on the confirmation email marks the date of conclusion of the Agreement. 

TERMS OF USE FOR ASP ONLINE STORE

• Before using the ASP Online Store website, it is important to carefully read these Terms of Use. By accessing the website, you are agreeing to abide by these terms and any changes or updates that may be made to them. If you do not agree to these terms, you should not use the website. ASP reserves the right to modify these terms at any time without prior notice. It is recommended to regularly review the Terms of Use whenever you use the website. Your continued use of the website following any changes constitutes your agreement to the updated terms.
• You are responsible for all access to the website through your internet connection and for making these terms known to all users of the connection.
• You must not use the website or submit anything to it that:
• Violates any law, statute, regulation, or bylaw of any jurisdiction.
• Is fraudulent, criminal, or unlawful.
• Is inaccurate or out of date.
• Is obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue, or political in nature.
• Impersonates another person or entity, or misrepresents a relationship with another person or entity.
• Infringes or breaches any copyright, intellectual property rights, privacy rights, or other rights of ASP or any third party.
• Contravenes any specific rule or requirement set forth by ASP on the website.
• Involves the use, delivery, or transmission of viruses, unsolicited emails, or any other computer programming routines intended to damage, interfere with, intercept, or expropriate any system, data, or personal information. ASP does not accept or consider unsolicited ideas, including ideas for new advertising campaigns, marketing strategies, products, technologies, services, processes, materials, or product names. If you submit any ideas, they will become the property of ASP without compensation and ASP may use them for any purpose.
• Information and materials posted on the website are not intended to provide advice, and ASP is not responsible for any reliance placed on such information.
• You agree to always follow any instructions for use of the website that ASP may provide from time to time.

TRADEMARKS

The names and logos associated with ASP, along with related names, designs, and slogans, are trademarks or service marks belonging to the company or its licensors. You are not allowed to use any of the names, logos, and related designs or slogans appearing on this Website without obtaining prior permission from the trademark owner, unless it is permitted by the law. 

TERMS OF USE GOVERNED BY PAKISTAN LAW

The terms outlined in these Terms of Use and your utilization of this Website (and all non-contractual relationships related or connected to it) will be governed and interpreted according to Pakistani law, disregarding its provisions on conflict of laws. You agree to the sole jurisdiction of Pakistani courts to resolve any dispute that may arise under these Terms of Use.